Via Axis

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Reference number: 2628

WHAT WILL YOU DO
As a TSS you build a broad technical competence around Axis solutions, which is put into full benefit for customers by working close to our support engineers and directly with partners and customers.

To be successful in the role, you need to be able to adapt to rapid changes and to take on or change responsibilities related to the quick development of Axis solutions and the Axis organization. Flexibility, balanced and adaptable communication style, and relation building are other key characteristics for the role, as well as being self-reliant and pro-active.

In this specific TSS position, the focus is on our fixed network video cameras, and how they are used in Axis’ solutions and with Axis accessories. As a TSS you also keep up with other Axis solutions and products, however not on a specialized level.

In your area of specialization, you build a deeper knowledge than any other role in the team and represent the TS EMEA team in champion meetings for example. Your role is furthermore to build and share competence that improves quality and efficiency in the customer handling and troubleshooting process. This includes arranging training for the team as an example, but also through the day-to-day work when you assist the support engineers, both in terms of technical questions and customer treatment. The aim is to train the TSEs to be able to solve most of the cases relating to Axis fixed network cameras.

WHO ARE WE LOOKING FOR
You have previous experience as a support engineer at Axis or elsewhere, or from a similar role where you have shown an ability to develop a comprehensive technical understanding and knowledge about networked systems and show cased a high customer service behavior.

We’re especially interested if you have experience from working with end to end IT systems understanding some or all of the different aspects of a solution; hardware, electrics, operating systems (Linux and Microsoft), databases, network infrastructure, servers, and applications.

In addition, you have/are:

  • Good and proven knowledge of computer software and hardware technology and specifically computer network technologies
  • Good technical-analytical skills for troubleshooting
  • An excellent communicator/”lyhörd” to our customers
  • You are proactive and driven
  • Fluent in English, written and spoken
  • Besides having a technical foundation, you need to have a high sense of customer care, we also highly value an ability to listen and to communicate in an appropriate and relevant way with other people whether internally or with external customers.

READY TO ACT
Are you up for the challenge? Find out more from Technical Services Manager, Bo Gabrielsson, at +46 46 272 1842.

About Axis Communications
Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, and audio systems. Axis has more than 3,000 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions.

For more information about Axis, please visit our website www.axis.com .

Application deadline:
23-JUN-2019

Country:
Sweden - Lund

Contacts:
Bo Gabrielsson
Telephone: +46 46 272 1842

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